SHIPPING POLICY

Local Shipping Policy:

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Shipping Method: We offer local shipping via Lazada, Shopee, Post-Laju, City Link & Ninja.

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Processing Time: Orders are processed within 5 working days, excluding weekends and holidays.

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Shipping Fee: The shipping fee is calculated based on the weight and dimensions of the package and the destination address. Customers will be able to view the shipping fee during the checkout process.

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Delivery Time: Once the order is processed, customers can expect delivery within 2-3 working days, depending on the destination.

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Tracking Information: Once the order has been shipped, customers will receive a tracking number via email to track the status of their delivery.

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Delivery Attempts: Our courier will make attempts to deliver the package. If unsuccessful, the package will be returned to us, and additional shipping charges may apply for re-delivery.

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Address Accuracy: Customers are responsible for providing accurate shipping information. LuneTech Enterprise is not liable for any delays or issues arising from incorrect shipping details provided by the customer.

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Shipping Confirmation: Customers will receive a shipping confirmation email once the order has been dispatched.

Local Pickup Option: We offer a local pickup option for customers who prefer to collect their orders from our physical location.

 

Overseas Shipping Policy:

Shipping Method: We offer international shipping via DHL.

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Processing Time: Orders are processed within 5 working days, excluding weekends and holidays.

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Shipping Fee: The shipping fee for international orders is calculated based on the weight and dimensions of the package and the destination country. Customers will be able to view the shipping fee during the checkout process.

 

Customs and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations.

 

Delivery Time: Delivery times for international orders vary depending on the destination country and customs clearance processes. Customers can expect delivery within 7- 28 days.

Tracking Information: Once the order has been shipped, customers will receive a tracking number via email to track the status of their delivery.

 

Address Accuracy: Customers are responsible for providing accurate shipping information. LuneTech Enterprise is not liable for any delays or issues arising from incorrect shipping details provided by the customer.

Shipping Restrictions: Some products may be restricted from international shipping due to customs regulations or other restrictions.

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Shipping Confirmation: Customers will receive a shipping confirmation email once the order has been dispatched.

Delivery Attempts: Our courier will make attempts to deliver the package. If unsuccessful, the package will be returned to us, and additional shipping charges may apply for re-delivery.

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By placing an order with LuneTech Enterprise, customers agree to abide by the terms outlined in our shipping policy. For any further inquiries or assistance regarding shipping, please contact our customer service team at Lunetech.store@gmail.com

 

Pre-order Shipping Policy:

 

Pre-order Availability: Some products may be available for pre-order, indicating that they are not currently in stock but can be reserved for future delivery.

 

Pre-order Processing Time: Pre-orders typically require additional processing time before shipment. Customers will be notified of the estimated processing time for pre-orders, which is approximately 7 days excluding weekends and holidays.

 

Shipping Fee: The shipping fee for pre-order items will be calculated based on the weight and dimensions of the package and the destination address. Customers will be able to view the shipping fee during the checkout process.

 

Delivery Time: Once the pre-order item is available and has been processed for shipment, customers can expect delivery within 20 days, in addition to the processing time.

 

Tracking Information: Customers will receive a tracking number via email once the pre-order item has been shipped, allowing them to track the status of their delivery.

 

Address Accuracy: Customers are responsible for providing accurate shipping information. LuneTech Enterprise is not liable for any delays or issues arising from incorrect shipping details provided by the customer.

 

Changes to Pre-order Shipping Dates: In the event of unforeseen circumstances or delays in production, LuneTech Enterprise reserves the right to adjust the estimated shipping dates for pre-order items. Customers will be notified of any changes to the shipping dates as soon as possible.

 

Shipping Confirmation: Customers will receive a shipping confirmation email once the pre-order item has been dispatched.

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